Thursday, March 1, 2012

< 15 min wait, > 10 min visit

< 15 min wait, > 10 min visit: analyzed 36,000 patient satisfaction surveys submitted to the website in 2011 for its Annual Report Card, released in February. The analysis found that patients don’t want to wait more than 15 minutes to see a doctor. And when they get into the exam room, they expect visits of at least 10 minutes. When those thresholds are not met, satisfaction declines, and the physician will have a tougher time being perceived as caring in the ratings.

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