Thursday, July 19, 2012

How Doctors Can Use Evernote as a Professional Memory (Part 2)

Evernote is a new searchable, friendly, available-anywhere, online personal database — and for many health care providers, it’s rapidly becoming indispensable. Part 1 provided an introduction to Evernote and described how to use it to file away journal articles. In this part, I’ll discuss how health care providers can use Evernote as a hybrid electronic health record (EHR).

Let me be clear: I’m not suggesting that Evernote is a substitute for any of the excellent commercial EHRs currently available. The following is presented as a proof of concept only for how a simple, inexpensive, customizable EHR built on Evernote might work. Please see the disclaimer. As always, HIPAA is a major issue: Evernote provides encrypted communication and many security safeguards, but it’s uncertain whether Evernote fulfills all HIPAA requirements. (Update: Evernote has confirmed by email that, “At this time we do not plan to pursue HIPAA certification for our (consumer) Evernote service.” So, there you are.) Thanks to those who directed me to the “Federal Security Standards for the Protection of Electronic Protected Health Information.” Of course, if you’re concerned about transmitting information to the Evernote servers, you can always instruct Evernote to keep all data on your local computer. This bypasses the HIPAA issue and you’d still be able to use Evernote, but this means that you won’t be able to access patient data from the web unless you use a program like

First, some background. EHRs have many advantages over paper medical records. With an EHR, when a patient calls with a question — or if a lab calls with a dangerously abnormal result — it’s simple to pull up the medical history, medications, and details of the patient’s last visit. In contrast, if you’ve used a paper medical record, you’ve occasionally waited in frustration until someone found the chart you needed. Very likely, you’ve also experienced an important chart being misfiled or lost.

If spending time looking for paper medical records is so inefficient, why do over 80% of physicians in the U.S. still use them? The barriers to switching from paper records to EHRs are many: expense, hours of training required, uncertain benefits, interfaces that are user-hostile (many EHRs inexplicably seem to model themselves after Windows 98), inertia, lack of flexibility, and concerns about being locked into a relationship with a single vendor.

I’m convinced another reason why more physicians haven’t switched to EHRs is that there’s previously been no middle ground. That is to say, until now there’s been no easy way to realize some of the major benefits of EHRs — searchability, accessibility, cut-and-pasteability, and templates — without investing in a full-blown system.

That’s where Evernote comes in. In addition to its other uses, Evernote can provide a secure, searchable, available-anywhere database of all patient notes and data. And even if you already use an EHR, you might still find Evernote useful to record information — phone messages or snapshots of lab reports, for example — when your usual EHR is not available.

Regarding the issue of security: the premium version of Evernote ($5 a month) offers encrypted communication with the Evernote servers. Here’s what the website says:

Security and privacy are extremely important topics for Evernote users, and for good reason. Evernote would like to provide a single service to manage your memories for many years. To achieve this, we must provide a very high level of system and data security while offering users a variety of choices to manage their own privacy requirements. Here is a high-level overview of some of the ways in which your data is protected by Evernote.

When you add a note to the service, it is secured like your email would be at a high-end email provider. This means that your notes are stored in a private, locked cage at a guarded data center that can only be accessed by a small number of Evernote operations personnel. Administrative maintenance on these servers can only be performed through secure, encrypted communications by the same set of people. All network access to these servers is similarly protected by a set of firewalls and hardened servers. Your login information is only transmitted to the servers in encrypted form over SSL, and your passwords are not directly stored on any of our systems.
Evernote also confirmed through email that communication with the iPhone app — if you have a premium account — is also encrypted.

In Part 3, I’ll provide step-by-step instructions for using Evernote as an EHR.

(Also posted on The Efficient MD.)

This was originally written for the Tech Medicine Blog in 2008.

Posted on infosnack.

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